When you purchase any T-Lab stock size frame, you have 30 days from the date you receive the product to return the product for a complete refund, less the shipping costs. Returned products must be in the original packaging and condition or a 20% restocking fee will be deducted from your refund. If you charged your purchase, you will receive a credit within 20 business days of our receipt of your returned product. This policy does not apply to framesets featuring a custom geometry.
Within the 30-day period (as specified above), for any T-Lab bicycle purchase, you may also exchange components for a different product of equal or lesser value. Any replacement item(s) will be shipped to you after our receipt of your return and as soon the replacement item(s) become(s) available.
Return Authorization (RA)
All returns require a Return Authorization (RA) number. Please contact our customer service at firstname.lastname@example.org to obtain an RA number before returning product. Products will not be accepted for return if not accompanied by a valid RA number, which must be clearly marked on the outside of the package or included in the box.
We back every T-Lab frameset with a lifetime warranty against manufacturing defects. This does not cover negligent use of the product or apply to any frameset that has been modified in any way by the user. T-Lab will repair or replace any defective merchandise at no charge. For complete bike orders, components carry the original warranty (typically of one year) of their respective manufacturers.