HOW TO BUY A T-LAB
Depending on the level of personalization you want, and how quickly you need it, there are three ways to get your T-Lab.
FAQ - SERVICE
T-Lab bikes are available for sale through retailers in select North American markets or directly on our website.
Given our typical order book, the lead time is 6-8 weeks for us to make a T-Lab frameset to order. Complete bike orders may take more time depending on current availability of components. We welcome the opportunity to build one just for you.
Our website provides a listing of standard sizes, which includes a general height reference, on each model page. These “signature” sizes are based on experience and several hundred successful bike fittings done over the years. In addition, one of our fit specialists reviews and confirms every order for proper sizing before we start cutting tube sets.
We take a 50% deposit to activate an order. The balance payment is due upon completion of the order, to trigger shipping.
Our complete bike orders are shipped ready-to-ride, with minor reassembly of the wheels and handlebars required. We have successfully built made-to-order bikes for cyclists all over the world and have shipped them directly to them.
We back every T-Lab frameset with a lifetime warranty against manufacturing defects (see warranty). For complete bike orders, components carry the original warranty (usually of one year) of their respective manufacturers. In addition, if there is any issue with your T-Lab order, you have 30 days (upon receipt) to return it in order to allow us to make necessary corrections or provide a refund. Note that orders featuring custom frame geometry or name personalization are non-refundable.